shipping & returns

mei-li is a small and growing business. Every garment is pattern-drafted and sewn all in one place by one person. If you require any custom sizing, please send through an email with your specific requirements. A questionnaire will then be sent back for you to input your measurements so the fit can be altered to suit you. Garments should be made to fit you, not the other way around. Customisation (to your body) is an additional $20.

Feel free to email through any thoughts or requests, (however) at this present time, mei-li can only offer customisation of current styles. Any new style suggestions may not be possible due to our small production facilities.

 

Shipping information

Orders are sent via Australia Post.

Australian and New Zealand orders

All orders for delivery to Australia are free.

International orders

New Zealand is a flat fee of $9.50. Any orders (for delivery) outside of Australia and New Zealand is a flat fee of $14.50. Freight costs are shown before final payment confirmation. International orders over $200 include free shipping.

Damaged goods

If your items arrive damaged from transit, please email immediately so we can organise an exchange through Australia Post.

 

Return + exchange policy
Refunds and exchanges

Refunds and exchanges are accepted within 10 days of purchase if the garment is unwashed/unworn and in its original condition. Buyers are responsible for return shipping costs.

Faulty items
Each garment is made with care to ensure its quality but if your items arrive with a fault or is not as described, please email contact@mei-li.co to organise a refund or exchange. In the event of a faulty item, we will happily cover return postage costs.